At STONIRA, we hold your trust and your privacy in the highest regard. This policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By interacting with our website, purchasing our collections, or engaging with our brand, you consent to the terms outlined below.

1. Information We Collect

To provide you with a seamless and personalised boutique experience, we may collect:

  • Identity Data: Full name and date of birth.

  • Contact Data: Email address, telephone number, and delivery address.

  • Transaction Data: Purchase history and secure payment details (processed via encrypted third-party gateways).

  • Technical Data: IP address, browser type, and session interactions via our website.

  • Communication Data: Any inquiries or feedback submitted to our team.

2. Methods of Collection

We collect information directly from you when you:

  • Finalise a purchase or create a customer account.

  • Subscribe to the STONIRA Circle or newsletter.

  • Engage with a team member via email, phone, or social media.

  • Participate in brand promotions or exclusive events.

3. Purpose of Use

Your information is utilised to:

  • Fulfil and deliver your orders with precision.

  • Provide dedicated customer support.

  • Process secure payments and authorised refunds.

  • Enhance our website interface and curated collections.

  • Maintain legal and regulatory compliance.

  • Deliver tailored promotional offers (only where explicit consent is provided).

4. Disclosure to Third Parties

STONIRA will never sell or rent your personal data. We only share necessary information with trusted partners to facilitate our services, including:

  • Logistics Partners: (e.g., Australia Post, premium couriers) for secure delivery.

  • Payment Gateways: (e.g., PayPal, Stripe, Afterpay) for encrypted transactions.

  • Digital Services: Secure hosting platforms and marketing tools (e.g., Shopify, Mailchimp).

  • Legal Authorities: Only when mandated by Australian law.

5. Security & Data Integrity

We employ industry-standard security measures to protect your data from unauthorised access, loss, or misuse. Your information is stored securely in electronic form. When data is no longer required for its intended purpose or legal obligation, it is securely destroyed or de-identified.

6. Cookies & Analytics

Our website utilises cookies to optimise your browsing experience. These allow us to remember your preferences and analyse site traffic. You may manage or disable cookies via your browser settings, though some site functionalities may be limited as a result.

7. Your Rights: Access & Correction

You have the right to access the personal information we hold about you or request corrections to ensure accuracy. Please reach out to our team to initiate this process; identity verification may be required for your protection.

8. Overseas Data Transfer

Some of our service providers (such as Shopify) may store data on secure servers located outside of Australia. We take reasonable steps to ensure these providers adhere to privacy standards consistent with Australian law.

9. Concerns & Complaints

If you have questions regarding your privacy or data security, please contact us immediately. We take all feedback seriously and will respond to your inquiry promptly. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact the STONIRA Team

For all security or privacy-related inquiries, please reach out to us:

Email: info@stonira.com.au

Phone: 0435 298 538

Availability: Monday – Friday | 9:00 AM – 5:00 PM (AEST)